We collect information about you when you provide it to us, when you use our Services, and when other sources provide it to us, as further described below.
We collect information about you when you input it into the Services or otherwise provide it directly to us.
We collect information about you when you register for an account, create or modify your profile, set preferences, sign-up for or make purchases through the Services. For example, you provide your contact information and, in some cases, billing information, when you register for the Services. You also have the option of adding a display name and profile photo to your profile information to be displayed in our Services.
The Services also include our customer support, where you may choose to submit information regarding a problem you are experiencing with a Service. When you engage with our support team, you will be asked to provide contact information, a summary of the problem you are experiencing, and any other documentation, screenshots or information that would be helpful in resolving the issue.
We collect payment, billing and bank account information when you register as an advertiser and want to fund your wallet or when you request a withdrawal as a Welian. For example, we ask you to provide payment information, such as payment card details, which we collect via secure payment processing services.
We keep track of certain information about you when you visit and interact with our Services. This information includes the features you use; the links you click on; the type, size and filenames of attachments you upload to the Services
How we use the information we collect depends in part on which Services you use, how you use them, and any preferences you have communicated to us. Below are the specific purposes for which we use the information we collect about you.
We use information about you to provide the Services to you, including to process transactions with you, authenticate you when you log in, provide customer support, and operate, maintain, and improve the Services. For example, we use the name and picture you provide in your account to identify you to other Service users. Our Services also includes features that enhance your productivity, and improve your ability to collaborate effectively with others
We are always looking for ways to make our Services smarter, faster, secure, integrated, and useful. We use information and collective learnings (including feedback) about how people use our Services to advertise, to identify trends, usage, activity patterns, and areas for integration and to improve our Services and to develop new products, features and technologies that benefit our users and the public. For example, to improve the "Trending Forum Topics" feature, we analyze newly created forum topics & articles with the most interactions among users to surface the most relevant forum articles for users.
We use your contact information to send transactional communications via email and within the Services, including confirming your purchases, confirming tasks done, responding to your comments, questions and requests, providing customer support, and sending you technical notices, updates, security alerts, and administrative messages.
We use your contact information and information about how you use the Services to send promotional communications that may be of specific interest to you, including by email . We also communicate with you about new Services, product offers, promotions, and contests.
We use your information to resolve technical issues you encounter, to respond to your requests for assistance, to analyze crash information, and to repair and improve the Services. Where you give us express permission to do so, we share information with a third party expert for the purpose of responding to support-related requests.
We use information about you and your Service use to verify accounts and activity, to detect, prevent, and respond to potential or actual security incidents and to monitor and protect against other malicious, deceptive, fraudulent or illegal activity, including violations of Service policies.
Where required by law or where we believe it is necessary to protect our legal rights, interests and the interests of others, we use information about you in connection with legal claims, compliance, regulatory, and audit functions, and disclosures in connection with the acquisition, merger or sale of a business.
We use information about you where you have given us consent to do so for a specific purpose not listed above. For example, we may publish testimonials or featured customer stories to promote the Services, with your permission.